Build a winning Customer Experience Strategy
Many organizations underestimate the importance of customer experience, while others struggle to execute an effective strategy. Faptic Technology provides expert guidance with a proven, practical methodology.
Request a ConsultationNavigating Customer Experience
Without a customer experience strategy, you may struggle to understand and meet your customers' needs, leading to poor client engagement and low levels of loyalty. This in turn drives disappointing levels of customer satisfaction and falling repeat business, constraining your future growth and your ability to stay competitive.
Actionable Solutions
Our thoroughly tested research techniques enable us to identify your customers, work out and empathise with their needs, and map out their interactions. We then help you to develop and refine a customer experience strategy that aligns with your business objectives and your customers’ needs.
Each of our experienced engineers have years of experience working across multiple industry sectors, bringing together a breadth of best practice in methodology and technology selection
Faptic Technology prioritises training on security and quality management. Our engineering and delivery methodologies were developed to be agile and built on robust foundations of security and quality.
Faptic Technology operates delivery centres across South America, Eastern Europe, and South Asia, providing a range of engineering skills that fit the investment profile of many organisations
Through our award-winning culture, and focus on bringing together teams ofcustomer-centric technologists, we are recognized in the European Customer Experienced Awards
Faptic Technology is led by seasoned senior executives with large-scale operational experience who have been responsible for delivering significant usiness outcomes.
Our key differentiator is our wide-ranging engineering experience, which has matured over many years such that we now provide services across multiple industries.
What our clients have to say
-
Creating an Enterprise Customer Experience
"We needed someone that could hit the ground running. One of the big advantages of bringing Faptic in was that they knew what enterprise customers expect in terms of customer service"
|
-
.svg)
Strategic Change Services
"Faptic Technology’s strategic change services helped us evaluate ourbusiness strategy and our day-to-day operation within Financial Services,providing advice and guidance on both our technology and operational plan."
|
-
Driving Global Improvement
"At Clario our mission is to transform lives by unlocking better evidence.Faptic Technology’s engagement on our business transformation has beenvery effective, helping us drive global improvement across strategy, business planning, system, process and people change."
|